Account
Do I need to sign up?
No. The game creates a guest account the first time you open it. You can link an email any time under Character → Account.
I'm changing phones. How do I keep my progress?
Link an email on your old phone under Character → Account. On the new phone, choose "I have an account, sign in" and use the same email and password.
How do I change the language?
Character → Account → Language. The game supports English, Türkçe, Español, Português, Italiano, Deutsch, Français, Polski, Ελληνικά and Srpski.
How do I delete my account?
Character → Account → Delete my account, then confirm. Everything is removed from our servers right away and cannot be restored.
Playing
How does energy work?
You have up to 20 energy, and it refills by 1 every 6 minutes (full in 2 hours). Levelling up gives +10. Tea & Simit in the Market gives +6, three times a day, and a rewarded ad gives +6.
What are tickets for?
Five-a-side and cup matches cost tickets. You get 5 a day (reset at 04:00 UTC) and can earn more from rewarded ads and the Terrace Pass.
Do missions run while the app is closed?
Yes. Missions run in real time. Turn on notifications and we'll tell you when one is finished; claim the reward under Missions.
Why can't I attack this player?
New players have a 72-hour shield, players who just lost a fight get an 8-hour shield, and nobody can be attacked more than 3 times a day. Hitting the same target again also has a cooldown.
How does the Terrace League work?
Groups earn points for raids, meet-ups, banners, missions and chants. The table resets every Monday at 00:00 UTC; every 4th week is a derby week with double points.
How do I use my super power?
When the super bar fills during a fight or match, tap the lightning icon or the SUPER button.
Purchases
What can I buy?
Gold packs, the Terrace Pass premium track and the group pack. Gold buys time and looks, never power, defence or rep.
I paid but didn't get my item.
Close and reopen the game while online; purchases are re-checked on start. If it's still missing after an hour, write to us with the date and the store receipt.
How do I get a refund?
Purchases are made through Apple or Google, so refunds are handled by them: reportaproblem.apple.com for iPhone, or your Google Play order history for Android.
Safety
Someone is being abusive.
Tap the flag next to their name, group or message to report it. You can block a player in the same screen. Messages with several reports are hidden automatically and we review every report.
Can I use my real club's name?
Yes, names only and never logos. If you are the club's official representative, open the club page in the game and tap "I represent this club". After review the page becomes a verified club and you manage it.
Still need help?
Send us a message and we'll get back to you, usually within two working days.